FAQ

Questions about your photos?

  • Can I still order after the deadline date?

  • Can I make copies of my prints online?

  • What is your return policy?

  • Where can I find my order status?

  • How can I confirm you’ve received my order?

BILLING

  • Is the website secure?

  • Do the billing and Shipping addresses have to be the same?

Order Enquiry

Image Retouching

  • What are my options for correcting the tassel covering my face?

  • How do I remove the background on my picture?

  • My face appears shiny in the photograph, can anything be done?

  • Can the shadow in my photo be removed?

  • Can the “red eye” be removed from my photo?

  • Do you offer extensive facial retouching?

  • I have a stray hair in my photo. Are you able to remove this?

Image enquiry

  • Can my blurry (out of focus) photo be corrected?

  • My image is too light/too dark, can it be corrected?

  • What can I do if my eyes were close in the photo?

Final Cropping

General

  • What types of image files are included in the CD or digital download?

  • Can I make copies of my prints or the images online?

  • What if the photo shown is not of me?

  • What is your return policy?

  • Can I retake my photo?

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